Privacy Policy

Last Updated: August 4th, 2026

Rouxte Pay is a mobile app (iPhone and Android) for asking the people you trust for a helping hand. Users write a request once (Examples: “anyone heading out? need milk” or “anyone heading to Spelman in Atlanta? Need to get jacket to my daughter in college” or “anyone headed to Dallas, Tx? Need to send grandmother a quilt”), choose exactly which of your contacts it goes to, and they get an instant notification. If no one responds within five minutes, the app sends a single gentle reminder to the people who haven’t yet replied. When someone accepts, a private chat opens between the two of you and two-way live location turns on for the length of the request, then switches off automatically when it’s marked done. It is private by design; As a result, there is no public feed, no discovery of strangers, and requests only ever go to the specific people of your choosing. Rouxte Pay is a one-time paid app — no subscriptions and no advertising. To power Rouxte Pay and your experience, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help consumers understand how Rouxte Pay executes the collection, use, and sharing of your personal information. It is also meant to help the consumer make informed decisions on the choices and rights they have in their information.

Contents: 1) The Scope of This Policy 2) What The App Does Not Do 3) Privacy-By-Design 4) The Information/Data We Collect 5) Who Processes Your Data/ Rouxte Pay’s Service Providers 6) How We Use Your Information 7) How We Disclose Your Information 8) Data Retention and Deletion 9) Your Rights and Choices Regarding Your Data

10) Children’s Data 11) Links to Third-Party Websites 12) Summary of Rouxte Pay’s Privacy Mission 13) Changes To This Privacy Policy 14) Contact Us

1. THE SCOPE OF THIS POLICY

This Policy applies to all Rouxte Pay users, including but not limited to those sending/requesting/receiving/accepting/transporting items, and to all Rouxte Pay platforms and services, including our applications, websites, technologies, facilities, and other services. This policy applies to only personal information, not to aggregate information or information that does not identify the user. Any use of Rouxte Pay is subject to our Terms of Service. Certain elements of Rouxte Pay may operate under separate or additional terms or practices different from or in addition to those that are described in this policy.

2. WHAT ROUXTE PAY DOES NOT DO

Rouxte Pay feels it is worth stating affirmatively to you the things that we do NOT do, because it’s true and Users like you care:

•Rouxte Pay does not show ads

•Rouxte Pay does not contain any advertising SDKs

•Rouxte Pay does not sell or rent personal data, and

•Rouxte Pay does not track users across other companies’ apps or websites.

3. PRIVACY-BY-DESIGN

• Location is never passive Location only turns on after a request is accepted, only between the two participants, and auto-disables when the request is completed; each person can downgrade to a general-area view or turn it off at any time.

• No public surface

No feed, no discovery, no strangers; requests go only to contacts the user explicitly chooses.

•Contacts are used narrowly Contacts are read only to match existing Rouxte Pay users, not harvested.

•Data minimization Chat photos auto-delete when a request completes.

4. THE INFORMATION/DATA WE COLLECT

When users use Rouxte Pay, we collect the information the user provides, usage information, and information about the users device. Here are the types of information we collect about you:

•Phone Number: Users phone number is used to sign in and identify the account (via Firebase Authentication).

•Name: First name, Last name, and an optional Nickname, shown to your contacts on requests and chats.

•Profile photo (optional): Rouxte Pay allows Users to select a Profile Photo or an avatar of the User’s choosing. This step can be skipped by the user, as it is an optional step.

•Contacts: With the Users permission, the Rouxte Pay app reads your device contacts to find which of them already use Rouxte Pay. Contacts are used for matching with other individuals. Contacts are not kept as a marketing list.

•Requests and Chat content: Rouxte Pay collects all text messages users draft, send, and receive; any photos that are attached by the User, and any messages sent by the User, and shared with the people you direct them to.

•Precise location: Location is collected by Rouxte Pay only during an accepted request, and shared only with the other Participant; Users can downgrade to a general-area circle or turn it off, and it auto-disables when the request completes. A location trail of an active request is retained.

•Usage / Analytics data: Usage/Analytics Data help Rouxte Pay determine how the app is used, and how to understand and improve Rouxte Pay (Firebase Analytics).

•Diagnostics / crash data:

Rouxte Pay collects Diagnostics for crash and error reports (Firebase Crashlytics and Sentry).

•Device and push identifiers: Rouxte Pay uses a push-notification token and related identifiers in order to deliver notifications.

A. INFORMATION YOU PROVIDE TO US

•Your Account When you create an account, Rouxte Pay collects the information you provide, such as your name, phone number, profile photo (optional), location during accepted request only, and item information.You may choose to share additional information with us for your profile. In order to activate your account, Rouxte Pay sends a text message to the phone number provided by you in order to verify your identity.

•Item Acceptance/Transport Information If you select the option to accept a request and transport an item, we will collect the information you provide, including your name, phone number, profile photo, location during accepted request.

•User Content When you provide feedback about Rouxte Pay, we collect all of the information provided by you in your feedback. When you contact Rouxte Pay, or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. INFORMATION WE COLLECT WHEN YOU USE ROUXTE PAY

•Location Information Rouxte Pay collects location information in the foreground only. This information is shared solely between two people during an active request. *Item Request Acceptance We collect your device’s precise location when users accept an item request. This location remains on for the length of the request via two-way live location, and switches off automatically when the item is marked Done.

•Usage Information We collect information about your use of Rouxte Pay. This includes information about your interactions with Rouxte Pay like our app and website, including the pages and content you view and the dates and times of your use.

•Device Information We collect information about the devices you use to access Rouxte Pay, including but not limited to IP address, device identifiers, and push notification tokens.

•Communications between Users We collect information about chat communications, including the participants' phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may monitor or record the contents of phone calls made to Rouxte Pay Customer Service.

•Address Book Contacts You may set your device permissions to grant Rouxte Pay access to your contact list. If you choose to do this, we will access the names and contact information of the people in your address book. Contacts are used narrowly, only to match existing Rouxte Pay users with one another.

•Inferences We may infer your approximate location from your precise location. We may also draw inferences from the information you provide to us.

C. INFORMATION WE COLLECT FROM OTHER SOURCES

•Service Providers and Other Parties Service providers and other parties provide us with information needed for core aspects of Rouxte Pay.

•Referral Programs If someone refers you to Rouxte Pay, we will collect information about you from that referral including your name and contact information.

•Other Users and Sources Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

5. WHO PROCESSES THE DATA/ ROUXTE PAY’S

SERVICE PROVIDERS

Rouxte Pay relies on these third-party service providers, who process data on its behalf:

•Google Firebase: Used by Rouxte Pay for Authentication, the Firestore and Realtime databases, Cloud Storage, Cloud Functions, Cloud Messaging, Analytics, and Crashlytics. App data is stored and processed in the United States.

•Sentry: Used by Rouxte Pay for crash and error reporting (United States).

•Google Maps Platform: Used by Rouxte Pay to render the in-app maps and map images. Also used to receive location coordinates in order to display maps.

•Apple App Store / Google Play: Used by Rouxte Pay as app distribution and a one-time purchase transaction.

6. HOW WE USE THIS INFORMATION

We use your information in order to provide the core service (creating and routing requests, chat, coordinating location, sending notifications); to maintain and secure accounts; to understand app usage (analytics); and to detect and fix crashes and errors (diagnostics). We use your personal information to: *Provide the Rouxte Pay app; *Build and maintain the Rouxte Pay community; *Provide customer support; *Improve the Rouxte Pay app; *Respond to Legal Proceedings and Obligations

•Providing the Rouxte Pay platform We use your personal information to provide a unique experience on our platform. In order to do this we:

• Verify your identity and maintain your account, settings, and preferences;

• Connect you to your items and track their progress;

• Allow Users to connect regarding their acceptance of an in-app request and to choose to share their location with one another;

• Communicate with you about your use of the app and experience;

• Collect feedback regarding your experience;

•Providing Customer Support We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

• Investigate and assist in resolving questions or issues regarding the Rouxte Pay app; and

• Provide support or respond to requests and issues.

•Improving Rouxte Pay We are always working to improve Rouxte Pay and provide new and helpful features. To do this, we use your personal information to:

• Prevent, find, and resolve software or hardware bugs and issues; and

• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

•Responding to Legal Proceedings and Requirements Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

7. HOW WE DISCLOSE YOUR INFORMATION

We do not sell your personal information to third parties–no one can buy the personal information we collect from and about you.

A. SHARING BETWEEN ROUXTE PAY USERS

Acceptance of Requests between Users: As part of an item request and accepting that request, we share with the User who accept the request, the item pickup and destination, location, name, profile photo, and information included in requesting User’s profile. The Users are trusted contacts of one another simply asking for a helping hand.

Upon a User Contact accepting a requested item, we will share with the Requestor; the Acceptor’s name, profile photo, location, as well as other information in their profile. Although we help Users communicate with one another to arrange a request/ acceptance of an item, we do not share your actual phone number with other users when enabling this. Users choose their network from their Contacts within their device, so all phone numbers are shared mutually through personal devices only. If you report a lost or found item to us, we will seek to connect you with our Customer Service.

Referrals: If you refer someone to Rouxte Pay, we will let them know that you generated the referral.

B. FOR LEGAL REASONS AND TO PROTECT ROUXTE PAY

We may disclose your personal information in response to a legal obligation, or if we have determined that disclosing your personal information is reasonably necessary or appropriate to:

•Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as condition to operate (e.g., operating permit, license or agreement);

•Respond to legal process (such as a search warrant, subpoena, summons, or court order);

•Enforce our Terms of Service;

•Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or

•Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

C. UPON YOUR FURTHER DIRECTION

With your permission or at your direction, we may disclose your personal information to interact with a third party or for other purposes.

8. DATA RETENTION AND DELETION

Rouxte Pay retains your data while your account is active. Upon completion of any requests, chat photos auto-delete. Your location trail is retained until your account is deleted. When you delete your Rouxte Pay account, the deletion is immediate and permanent — it cannot be undone. We remove your profile (your name, profile photo, and phone number), your saved contacts and any groups you created, the photos you

attached to requests or sent in chats, and the location history from your past requests. Any requests you still had open are cancelled, any pending invitations you sent are removed, and your account is permanently deleted from our sign-in system, so you can no longer log in. The only information that remains is on the recipient’s side: anyone you previously sent a request to or messaged keeps their own copy of that shared history, but your name is replaced with ‘Deleted User.’ How users request deletion: Rouxte Pay users can request deletion in the app via Settings → Delete Account, or by emailing customersupport@rouxtepay.com. Google Play Deletion Open the Google Play Store, tap your Profile Icon, Navigate to Manage Apps and Devices, Select the Manage Tab, Tap the App you would like to remove (in this case, Rouxte Pay), and Select Uninstall. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

9. YOUR RIGHTS AND CHOICES REGARDING YOUR

DATA

Rouxte Pay provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information.

A. ALL USERS

Push Notifications You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of Rouxte Pay (such as receiving a notification that your item has arrived).

Text Messages You may opt out of Rouxte Pay text messages by texting STOP or CANCEL to the number which you are receiving Rouxte Pay messages from. Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile. Location Information. You can prevent your device from sharing location information through your device's system settings. But if you do, this may impact Rouxte Pay’s ability to provide you our full range of features and services. You may also control some elements of sharing your location with Rouxte Pay in your Rouxte Pay account settings. Accessing Your Information. If you would like to access your personal information, please visit the Rouxte Pay app. You can also see information we have about you by logging into your account and viewing things like your profile, settings, and preferences.

B. JURISDICTION-SPECIFIC RIGHTS

Some states, such as California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide specific rights to residents of the state regarding personal information. Similarly, specific rights may be provided in Canada.

10. CHILDREN’S DATA

Rouxte Pay is not directed to anyone under the age of 16. If we find out that a child, under the age of 16, has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us.

11. LINKS TO THIRD-PARTY WEBSITES

Rouxte Pay may contain links or references to third-party websites, products, or services (such as Google Play, Apple, etc.). Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies.

Please contact those parties directly if you have any questions about their privacy policies.

12. SUMMARY OF ROUXTE PAY’S PRIVACY MISSION

Rouxte Pay is a private, invite-only way to ask people you trust for a hand. It collects only what it needs to do that: your phone number to sign in, your name and an optional photo so your contacts recognize you, the requests and messages you create, your contacts (read only to find who already uses the app), and your precise location while a request is active. That data is processed by Firebase, Sentry, and Google Maps — all in the United States — and it is never sold, never used for advertising, and never used to track you across other companies’ apps. Location is the most sensitive piece and the most tightly controlled: it is never passive, it is shared only between the two people on an active request, either person can dial it back to a general area or turn it off, and it switches off automatically the moment the request is done. That is the full privacy picture of the app.

We may update this policy from time to time as Rouxte Pay changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Rouxte Pay website or app, or by some other method of communication like email and seek your consent where required by applicable laws. When you use Rouxte Pay, you are agreeing to the most recent terms of this policy.

14. CONTACT US

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us. Contact Information:

ROUXTE PAY

Email: customersupport@rouxtepay.com